Need help

[modern summit]

Hi
I have problem with u product
Dont now wht to do
One button wokr when i dont click on them
Pictures and video in attached files

[ocean parrot]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[cosmic hare]

replug the keyboard don't touch it for 3 sec after replugging the board
turn off Tachyon mode
Lower Brigthness

[modern summit]

Do already many times,change usb ports,try another cabel nothing help

I want sent product back

My order is

EU415712H

Give me info how to sent back

[whole axle]

Click link, create support ticket on our website, receive help.

[modern summit]

Can i get info how to sent back keyboard??

[cosmic hare]

support gonna give u that

[modern summit]

I get answer that i can sent but don’t give info how(

[minor elk]

than ask them how

[modern summit]

Ask already,but still no answer for 7 days