An error occurred while completing the update

[vocal shale]

wooting 60he failed to restore.Time out waiting for device to be detected.

[timber urchin]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[spark moon]

(if you did not have any issue before like phantom presses)
this May just be a windows driver issues so try restarting the system and see if this helps

Otherwise you can try this guide as the drivers may of installed incorrectly
https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[vocal shale]

I don't think it's a driver issue. Other wooting keyboards work fine on the same windows computer. This wooting 60he has this restore connection problem on other windows computers.

[karmic crag]

Have you tried restoring with a different cable?

If this happens on other computers too, even after trying a different USB cable, the keyboard might be stuck in restore mode. In this case check this article: https://help.wooting.io/article/210-fix-right-side-of-60he-not-working

[spark moon]

In that case looks like it is not a driver issue
the guide shafie provided may help