Wooting 80HE Key press bug

[normal oxide]

Hello i got the wooting 80he as my second wooting a little bit after it cames out turned out great but since yeasterday i've seen that my "R" key get automatically pressed without the key moving doing just "rrrrrrrrrrrrrr" for no reason at all happened randomly after updating my software

[upper nacelle]

Thanks for posting your support request!

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Basic Troubleshooting

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[magic verge]

Would you mind updating to beta and see if that helps?
https://beta.wootility.io/

If it doesn't help, please try this
https://wootility.io/?test-builds=true > Settings > Updates > Select test build > v2.11.0+rollback
And let me know if that helped

[formal turret]

I have the same issues with my 80he and have had for a year. It works excellent for 15 min and then it starts ghost inputting different keys. I have contacted support and had the PCB replaced 3 times, still the issue prevails, and have tried both the stock cable and the coiled cable from WOOTING themselves, still a issue. I have tried different usb ports, USB-A ports, and also USB-C ports, nothing helps, still ghost inputs affter around 15 min just like the one who posted this thread. Basically not been able to use my Wooting for a year because of this. And it seems to be a very common issue with almost no solutions, and the ones who don't get the issue are just lucky. What are we supposed to do, I feel like I can't contact support for a 4th time just to have the same issue AGAIN.

[magic verge]

Please open your own thread instead of hijacking others.
"Very common issue" of course it seems to be common if you search for this exact issue, and there is troubleshoot to fix most of them

[normal oxide]

Hello I’ve did everything not sure what fixed but it’s good for now I’ll see in a few days if it still does the same

And I got a wooting 60hev2 so idk if my 80he will be useful at all even if it’s still broken

[normal oxide]

back at this

i don't got the problems anymore looks like it might have been a little bug from the software no idea tho but yeah it's all back now

[magic verge]

I don't really understand. The issue is gone or it came back?

[normal oxide]

nah the issue is gone

just saying i don't know where it came from or how did i fix it