Misleading product specs

[fast stirrup]

This is both a complaint and an AI prompt.

I'm a keyboard enthusiast. I've build them. Buy them pre-build. Tested keyboards for 26 years now.

The wooting switches on the wooting page, each have different spec formats.

Why would you do that? Why make it hard for customers to compare them? I pointed this out to wooting years ago, and again last year. It's still the same. What does that say about the company? Examples:

https://wooting.io/product/wooting-lekker-tikken-medium-switch
https://wooting.io/product/ttc-kom-rgb-switch

If you look at the overview page for their switches, som list actuation force, others don't. Why would a company, that wants to signal quality, create bad quality or misleading information?

You've had years to do this. It takes one or two prompts with Claude Code CLI to make your pages consistent and factual.

[fringe violet]

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[hidden thistle]

And what exactly is misleading? You are comparing two different switches.

[placid granite]

They both list actuation force

[hallow niche]

There's absolutely no intent to deceive anyone here, though I don't quite understand your complaint.

The Tikken switch is ours. The TTC switch is not. We can also show specifications from aftermarket products as they are shared with us.

If you feel anything is missing, I'm all ears to pass that onto the team.

[fast stirrup]

You can ask an AI to compare them. It's that easy. Do they use the same wording? Do they use the same units? Do they list the attributes in the same order? Do they list attributes that differ between the switches separately from the shared attributes, to allow easy comparison of shared attributes? Etc, etc, etc.

I don't understand your resistance to quality.

When you have done that, you can ask the AI to fix the web pages for you, to ensure maximum readability, comparability, and consistence.

[hidden thistle]

I understand that you might prefer a better overview, tho I think wooting did nothing wrong. They use their listings for their own products, and other company listings for other company products.
You wouldn't expect Amazon or other companies to list every switch the same way, do you? Because they are not the manufacturer of the product.

[fast stirrup]

I really don't understand why you reply like this. So I have to point it out manually?

Just a sec

Ah, you changed the wording of on both switches from last night 😄 So now it's the same, on the two switches I am looking at. So you claim here theres nothing to see, while having changed it

[hidden thistle]

Huh? I don't get what you mean.

I haven't changed anything. I am a customer I do not work for wooting nor get paid by them.
If you think I edited a message in discord, this would be visible.

[fast stirrup]

Example, the screen shots I took yesterday, the term for one switch was "travel distance", for another it was "feedback", today the two switiches I compared, both use "feedback"

Another issue, the pom switch has an extra "type" row with the value "single-stage". In keyboard jargon, it means "single actuation point", but that doesn't make sense for a HE switch with wooting, as they can have multiple actuation points.

All these things I write here, you can create a report, by asking an AI to examine the web pages for you.

[hidden thistle]

Have you compared the switches you linked above today? Because it's still the same for, tikken being travel distance and TTC switch being feedback.

[fast stirrup]

Ah, ok I am looking at another page now. Anyways, my point is still the same then.

I am trying to help you AND your customers. The less friction users experience on your web site, the more likely they are to sell your product for you.

Another example, for example when looking at the 60h2 v2, and selecting the default build, it says "two bottom case dampening options", in the prebuild selection box, but there is no way to select between them.

Quality and consistency on your web page, also signals consistency of the actual product and vice versa.

[hidden thistle]

You get both and can choose as soon as it arrives. These are a silicone pad and foam which you can swap out pretty easy because the board is friction fitted

[fast stirrup]

Well, how would I know that?

The more clear the wording is, the less support requests / questions you get.

[hidden thistle]

Also, as I already said, I am not an employee or getting paid by wooting. I think they doing it right.
Let me give you an example, if you are selling your own product, and someone others you to sell their product too. Would you change how they describe their product?

[fast stirrup]

If wooting doesn't want to signal consistency on their web page, not optimze them to receive the minimum of questions or support requests, that's your choice 😄

I'll now paste the entire conversation into AI, max thinking, max model (company plan), claude opus 4.6

[hidden thistle]

Well anyway, I do not seek an argument with you. Maybe some employee will talk it out with you or you could write a #1141096226884956181 . Have a nice day

[fast stirrup]

But you don't need to talk anymore with me. This conversation is documentation enough.

It's sufficient to understand the point I am making, and it's sufficient to understand your points.

Here is what the AI recommend I post, after showing it our conversation and prefacing it with:

I've raised the issue before and gotten the same kind of replies, e.g. 'I like it, I see no issue' or 'they are different products' or 'you can look it up on another page' or they want to debate "misleading" or "quality".

---

This is not a preference complaint. It is a catalog quality complaint.

When comparable products are sold side by side, the product pages should use a normalized spec schema so users can compare them directly without translating terminology or searching other pages.

“Some people understand it anyway” does not address the issue.
“The info exists somewhere else” does not address the issue.
“They are different manufacturers” does not address the issue.

The question is simpler:
Does the current presentation reduce comparison friction and avoid unnecessary questions?

If not, it should be improved.

[fast stirrup]

Here are the issues, that can be fed to an AI, I recommend Claude Code CLI, Opus 4.6, thinking. It will solve all the issues in less than 10 minutes.

If you need help with using AI or constructing a prompt, that ensures the changes are minimal and on point (adheres to your design), I'll help you do that.

[wraith swan]

Just curious, are you translating from another language/english as a second language? Seems to be some communication issues going on here and the AI is giving you incorrect information as well

[tepid canopy]

they are using AI to complain about not getting accurate information when they feed the website to AI

and then they suggest help with using AI to fix this “issue”💀

[hallow niche]

Taking a step back here. If you can phrase some actual, concrete differences between product pages (without force feeding it into AI), we can definitely look into fixing any issues with missing/redundant fields to make things more homogeneus.

Like say "Switch 1 has this field, Switch 2 is missing it"

[placid granite]

This is crazy

One “misleading” thing on a product page automatically means the company resists quality.

When the only problem people end up having with wooting keyboards is they think they're too expensive

Like what are you even talking about

[placid granite]

Basically they just want all the switches to have the same technical specifications table, they're just going about explaining that in the most ridiculous, “holier than thou” way possible.

Some of the things they said I do actually agree with though, and it would just make things easier to understand. Like both “feedback” and “travel distance” are used to describe the same thing, so only using one of those terms for all the switches I think would be better.

And with the “single-stage” thing specifically for the ttc swiches, I really don't know why that's there, since it is a hall effect switch that can have multiple actuation points like they said. So it would probably be better to just remove that, unless there's something we're missing.

I guess maybe include a “what's in the box?” section for all of them too, just so they don't get mad about that missing either, even though I think it's pretty self-explanatory.

Also I saw this on the geon raw. Might be a typo

[wraith swan]

Single stage refers to the spring I assume. Don’t worry the product pages are planned to be redone over time already as we move them to our new system.

Consolidating and making the pages better with the technical aspects is already on the to-do list.

[fast stirrup]

Someone above claims I did this with AI only. That false. And the hostility from some of you ... I simply do not get it.

I manually spotted inconsistencies, ambiguities and so on. And when I report it, I am met with what I see as hostility / indifference / not getting it.
So I got tired of manual investigation and typing, and used AI.

I can see some of you get the points raised. And I've got plenty more for the other pages, including youtube visible videos, etc.
All of which can be improvoved in readability and quality.

The point is: Signal quality to your users/costumers/comminity. This includes not just the quality of the switches or the physical builds, but the wootility, the "buy/configure product", the product overviews and the product specs.
This will:

• reduce support requests
• reduce annoynces experienced by your users or would be costumers
• signal attention to detail
• make some of your customers sell your product for you

[hallow niche]

All we've been asking for are actual, concrete examples we can fix. And every time we're met by exhausting AI paragraphs. That's the "hostility" you're bringing here.

[fast stirrup]

I posted screenshots immediatly in chat

I posted about the "type" field in chat

[hallow niche]

Hard disagree on that statement.

[fast stirrup]

So what you write is not factual

What I see is a community that treats feedback as hostility