Hey I ordered a Wooting 60he v2 thursday last week and wooting hub said its been packaged and shipped to me already but there hasn’t been any updates from USPS it still says Pre-Shipment since Friday last week. Is this a common occurrence for orders that were placed closer to the weekends? I’ve contacted support about it already but I just wanted some feedback/support on this to make sure maybe it wasn’t my fault or if theres anything I could do about it.
#Where is my order?
1 messages · Page 1 of 1 (latest)
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Just wait for support to look into it. This just can happen, there’s no way to predict it
Reach out to support on our website. Posting here won't change anything for better or worse. 🙂
Have you tried tracking it with other tracking services? Like aftership? Also, my order was shipped on day X but I received the notification the day after, while my package was already in transit for almost a whole day
Yeah says the same thing
so still the same?
On aftership yea
give it a few more days, i just think its the tracking systems that are currently messed up for some reason
idk, are they loaded because of easter? mine is still on the way with a delay of 3 days and still haven't receive it
Yeah hopefully cuz I did order when it was back ordered it says April 1st was when y’all got them in again wootingv2 60
Plastic pre assembled
yeah just give it some time, since the website says shipped to you, it probably is
Yeah if anything I’ll get it eventually 😭😭
Mine just updated finally
Same happened to me, but the whole process took 6 days. Shipped from Netherlands