#Where is my order?

1 messages · Page 1 of 1 (latest)

peak topaz
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Hey I ordered a Wooting 60he v2 thursday last week and wooting hub said its been packaged and shipped to me already but there hasn’t been any updates from USPS it still says Pre-Shipment since Friday last week. Is this a common occurrence for orders that were placed closer to the weekends? I’ve contacted support about it already but I just wanted some feedback/support on this to make sure maybe it wasn’t my fault or if theres anything I could do about it.

cobalt axleBOT
# peak topaz Hey I ordered a Wooting 60he v2 thursday last week and wooting hub said its been...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

tardy pawn
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Just wait for support to look into it. This just can happen, there’s no way to predict it

primal juniper
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SAMETHING WITHME ALSO

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BEEN LIKE THAT FOR 7 DAYS

hollow plume
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Reach out to support on our website. Posting here won't change anything for better or worse. 🙂

formal dirge
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Have you tried tracking it with other tracking services? Like aftership? Also, my order was shipped on day X but I received the notification the day after, while my package was already in transit for almost a whole day

formal dirge
primal juniper
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On aftership yea

formal dirge
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idk, are they loaded because of easter? mine is still on the way with a delay of 3 days and still haven't receive it

primal juniper
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Yeah hopefully cuz I did order when it was back ordered it says April 1st was when y’all got them in again wootingv2 60

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Plastic pre assembled

formal dirge
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yeah just give it some time, since the website says shipped to you, it probably is

primal juniper
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Yeah if anything I’ll get it eventually 😭😭

primal juniper
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Mine just updated finally

gray topaz
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Same happened to me, but the whole process took 6 days. Shipped from Netherlands