Hi, every time i try and place my order on hold the website wont load and gives me this error message 'b59ffcb46646418ba04ba7891f8a3d7c'. in tern i would just like to change my shipping adress as i entered it wrong.
#Wootility Hub wont load my orders
thin ingot
serene vaporBOT
Hi, every time i try and place my order on hold the website wont load and gives ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
loud crag
can you share a screenshot please
did you try cleaning your cache/cookies etc. and a different browser?
thin ingot
I have tried on edge as i dont use that and im still getting the erros
thin ingot
chrome, yes i have cleaned the cookies and subsequently accidentally removed all my autosaved logins lol
loud crag
ive passed it along to the dev team, but dont think theyre gonna see it (after working hours)
thin ingot
Thanks, what should i do about the issue with me accidentally entering the wrong shipping addres
loud crag
can you give me your order number btw :)
thin ingot
EU419108H
zenith garnet
Thanks for sharing your order number. I've put your order on hold for now so that it doesn't ship to the wrong address. Could you please reach out via this form: https://wooting.io/support?q=address&issue=22&faq=true
And customer support will be able to change your address whilst this error is ongoing
Looks like you beat me to it !
Address changed and order released, as per email you should have just got from our customer service 🙂