wooting v2 issues

[vale ivy]

wooting v2 60 randomly stops working entirely or random keys stop working or pushing random keys without me touching the keyboard

[errant heart]

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[opaque hemlock]

When did the issue started to occur?
Does the issue gets worse if enabling tachyon / turning the LEDs brighter?

[vale ivy]

yesterday and thats what ive had on tachyon always since getting it

[opaque hemlock]

Try using the beta

Also does the issue is less worse when disabling tachyon/lowering brightness?

[vale ivy]

i just turned beta off thinking that was the cause

where is tachyon mode now

i dont see it after reverting

[opaque hemlock]

Quick settings

[vale ivy]

it was off since revert and happening so im putting it on

and im turning brightness off

[opaque hemlock]

No, turn tachyon on on higher the brightness

I want to know if that's some power issue.

[vale ivy]

ok ive been using tachyon and default brightness before this but after reverting to non beta version it turned it off or whatever

[opaque hemlock]

Can you just try out what I've asked you and let me know if it makes the issue worse?

[vale ivy]

yeah im trying it now i mean the issue randomly happens

but this last time kept happening even after unpluggin keyboard

im trying what you said rn though

[opaque hemlock]

What cable are you using?
Try using a different port on the backside of your PC (directly into your motherboard)

[vale ivy]

supplied usb c cable and it is in the mobo atm i can try a diff port though

[opaque hemlock]

Preferably one that is further away from the current one

[vale ivy]

ok

[opaque hemlock]

Also, have you had the issues only on the beta?

Or even after going to non beta?

[vale ivy]

both

had zero issues since december until yesterday

[opaque hemlock]

Have you changed anything?

[vale ivy]

no

[opaque hemlock]

You have another device you could possibly test the keyboard on?

Also I would like to know, is the issue really occuring randomly, or can you replicate it?

[vale ivy]

randomly occuring this same thign happened on v1 wooting eventually too, i have a diff pc too

that i could use but i mean my main pc is top of the line everything other ones worse

[opaque hemlock]

Oh btw, if the issues still persist, would you mind trying this -> https://wootility.io/?test-builds=true > Settings > Updates > Select test build > v2.11.0+rollback

[vale ivy]

yea now im hitting esc and its alting out of the game

[opaque hemlock]

I do not think I can help you, please reach out to official support https://wooting.io/support