OW60 Noise Issue

[smoky turtle]

Hello, I just received my OW60, but I’ve noticed a serious abnormal noise issue. It’s unusable in its current condition.

[terse frigate]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[smoky turtle]

Honestly, it’s completely unusable. The entire case creaks, and the left and right sides are not balanced at all. Every time I press backspace, it makes a loud noise. When it can’t even be used properly, I feel like it’s worse than a $5 case. This has been a very bad purchasing experience, and I’m extremely disappointed.