#canceling order and re order

1 messages · Page 1 of 1 (latest)

stuck parcel
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hello so i want to cancel and re order by another courier

cold owlBOT
# stuck parcel hello so i want to cancel and re order by another courier

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

atomic hazel
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Hold your order via the hub. 🙂

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Links above.

stuck parcel
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what will happen if i hit the cancel?

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and will i get the money basck so i can re order?

atomic hazel
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If you cancel, we will cancel the order and refund it.

stuck parcel
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okay im wating then

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thanks

atomic hazel
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Just to clarify. Did you click cancel or just hold?

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Cause if you just hold it, nothing further will happen. smile

stuck parcel
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i did click cancel

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so i need to wait for a refound?

atomic hazel
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Once it's been processed, you should have your money back in 1-3 bank days typically.

stuck parcel
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okay thanks man

stuck parcel
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hey @atomic hazel so i did get a gmail wich said i got the cancelwtion but i was supposed to get the money back right after or no? bc i didn’t get any

queen oxide
stuck parcel