#my wooting does not get recognized by the software

1 messages · Page 1 of 1 (latest)

gaunt echo
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ive tried everything i could but my kb doesnt get recognized by the app nor the web, ive researched about hot to reset it from factory, the HID, and how to use wootility but nothing helped, if anyone knows how to fix it pls help

hoary willowBOT
# gaunt echo ive tried everything i could but my kb doesnt get recognized by the app nor the ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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proper elk
gaunt echo
proper elk
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also, may I ask what keyboard you are using?

gaunt echo
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wooting 60 HE

proper elk
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oh yea than the troubleshoot should resolve the issue

gaunt echo
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i let you know

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ima restart and see what pops up

gaunt echo
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it didnt work

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what should i do?

proper elk
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could you try it on another device?

gaunt echo
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no

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i dont have any other computer

proper elk
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could you try plugging it into another usb port or trying another cable?scrajj

gaunt echo
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i tried the usb port, didnt work and now with another cable it also dont work

hybrid dew
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Does the keyboard itself work?

gaunt echo
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yesss

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im using it rn'

hybrid dew
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Any RGB softwares running in the background that can interfere with Wootility's connection to the keyboard?

Artemis RGB
Asus Armoury Crate
L-Connect3
Open RGB
Project Aurora
Razer software
Signal RGB
Motiv Mix
Nano Leaf desktop app

gaunt echo
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open rgb i think

hybrid dew
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Disable it, replug the keyboard and see if Wootility can detect the keyboard

gaunt echo
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it doesnt

hybrid dew
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Are you sure it's completely disabled? Check task manager and close any leftover OpenRGB processes if there are any

gaunt echo
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there are some razer processes but they keep reapearing

proper elk
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disable them as autostarts and restart your pc

gaunt echo
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they keep appearing

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idk what to do

hybrid dew
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uninstall it

gaunt echo
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it also didnt work

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i sent a message to wooting, to see if they can help

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if you find any solution pls give me notice of it

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ty