Pressing a button once, causes it to unput 6 times.

[prisma citrus]

Anyone have an issue with their keyboard when they press the "1" button, it presses 1 like 6 times? I can temporarily fix it by unplugging the keyboard and plugging it back in. It's the only key that does it. Settings are fine as well. No updates needed for wootility. It's the tenz 80HE for reference

[tired snow]

Thanks for posting your support request!

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[jaunty haven]

Did it start happening after new update?

[tough hornet]

this happens for me also 🙁

#💬│general message this

[jaunty haven]

mind making your own thread so nothing gets mixed up?

[tough hornet]

oh sorry

[prisma citrus]

no it wasn't after an update from my understanding. Unless an update happened in the background very recently. I've had the keyboard for about a week now. I did the nitial setup/drivers/updates with wootility as soon as I got it. But it just started happening the past couple of days and I haven't changed any settings recently.

[prisma citrus]

This actually also makes a good point I didn't think to make. It specifically happens when I'm logging into my windows account on startup.

[jaunty haven]

try disableing 8k polling in the settings and tell me if it's better on boot

[prisma citrus]

ok, I'll try that. It may take a couple days to respond though depending on when it happens. I usually log in and out of PC a few times a day. So it didn't happen every time, just sometimes it would do the multiple input

[jaunty haven]

no problem at all, sounds like your USB controller is a little meh, if it's more stable without 8k polling try plugging the keyboard into another USB port preferably further away from the current one

[jaunty haven]

I do not see your post yet
I could try to help you tho I would appreciate if you make your own thread for it

[prisma citrus]

I do have it plugged directly into a USB 3.1 port on my motherboard, if that helps at all

[jaunty haven]

still, try using 1k instead of 8k and see if that's better

and just to be safe, https://www.youtube.com/watch?v=U8ojU_8ASVE you can check this video as well, it addresses some other typical issues

[prisma citrus]

appreciate it

[odd seal]

If it only happens on startup, try the latest beta firmware https://beta.wootility.io/

[prisma citrus]

is it normal that the beta changed all my actuation points??

[odd seal]

Shouldn't have changed anything from just updating

[prisma citrus]

weirdly it did.. lol

it changed my actuation points to 0.95

[odd seal]

What were they before? Might want to report it in https://discord.com/channels/167181566978555904/1479491011993669743

[prisma citrus]

they were 1.0 for a majority of the keys before. So not a major difference, but I noticed it in wootility they changed

[jaunty haven]

Just s side question, did the max travel distance change as well?

[prisma citrus]

Negative, max is still 4.0

[jaunty haven]

Than ignore my question