keyboard just died out of nowhere

[magic tiger]

I never turn off my computer. Last night was just a normal night of gaming, then I went to bed and left the computer on like i do every day.

Today I come back and the keyboard doesn’t work. The LEDs aren’t on and no input is being registered.

I tried:
-Disconnecting and connecting the keyboard on both ends
-I tried not using the USB-A adapter and tried to connect directly with USB-C
-I tried a different PC
-I tried a different cable

I did some research and found out that you can restore your Wooting, YAY (I thought).

I hold down the top and bottom left keys and connect the keyboard- the keys turn blue. I tried to continue the process but no device appears in my browser, so I can’t move forward.

I tried this step 3 more times but I observe that the blue LEDs aren’t solid, they are kind of just flickering- which maybe indicates a hardware problem? Not sure.

Please help!

[snow ember]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[magic tiger]

2 things I’d like to add, however not sure if it’s relevant.

1. I use SignalRGB to control the LEDs on the rest of my devices on my computer (it is banned from controlling my keyboard).

2. I have had issues in the past with Wootility recognizing my keyboard. I only use the browser version of the tool.

[dusky cobalt]

mind looking in device manager -> view -> Devices by container and look what the keyboard is listed as?

[magic tiger]

yes let me check give me a moment

yeah i don’t see it..

[rugged storm]

https://help.wooting.io/article/90-how-to-restore-reset-my-wooting-one-or-wooting-two-flaretech

try this

[magic tiger]

in my post i describe doing this, but i’m going to try it again

one sec

[magic tiger]

like i said in the post, this is where i get stuck

the 2 keys on the keyboard is glowing blue

[dusky cobalt]

where did the other screenshot go?

[magic tiger]

oh sorry i deleted it because it’s not what you asked for

you asked for view devices by container

that first screenshot wasn’t that

[dusky cobalt]

oh right didn't seen it

[magic tiger]

sorry i didn’t read your instructions, i just send the device manager without changing view

not sure if that helps

[dusky cobalt]

https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

you might try this

[magic tiger]

ok one sec

[half mural]

Do you hear USB connection sound when you plug in the keyboard?

[magic tiger]

no

[magic tiger]

i’m still working on this btw

almost done

[half mural]

Then the internal JST cable is probably not connected properly. https://help.wooting.io/article/333-my-80he-flashes-or-disconnects-when-i-type

[magic tiger]

i’m restarting my pc now. I didn’t have to delete anything in the registry editor

[magic tiger]

i’m hoping i don’t have to open the keyboard up

[half mural]

You'll have to open it

[dusky cobalt]

oh yea shafie is probably right.. kinda ignored the fact it's about the 80HE

[dusky cobalt]

it's not really complicated, kinda like a lego. and the tutorials provided by wooting are pretty helpful

[magic tiger]

this didn’t work, I have the same problem with “no compatible devices found”

[magic tiger]

i just meant i would first like to try software troubleshooting steps that would avoid me opening up the keyboard

[magic tiger]

so i should do this next?

[dusky cobalt]

ye

[half mural]

Yes. There's no USB connection sound, so the JST cable is most likely loose.

[magic tiger]

ok i’ll do this after i eat, thank you

yeah yeah… i figured it was a hardware issue, i just really didn’t want to open up the keyboard

[half mural]

Fortunately, it's easy to fix