#Refurbished Wooting 80HE can not update

1 messages · Page 1 of 1 (latest)

broken void
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The Wootility claims I need firmware updates, and yes everything is up to date in the Wootility app (aside from the keyboard). I already checked for any contact problems, inside the keyboard or outside. When I click on update I get the first error, as seen in the first image. If I connect my keyboard to the computer while pressing the top right and bottom right buttons they light up, the computer sees it, but once I click on reset and update it shows the second error message, as seen in the second image. I genuinely have no clue how to follow up on it so any feedback is appreciated!

err.png err2.png
open hazelBOT
# broken void The Wootility claims I need firmware updates, and yes everything is up to date i...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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indigo plover
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Bootloader error indicate that no device is detected in "wooting restore" mode

From the mention that the keyboard is in this mode from the "Blue" light looks like wootility or the system can't detect the device

Best to check what windows sees and how the keyboard is connected

  • how is the keyboard detected
    if the keyboard is connected to a USB hub or KVM try connecting this directly and preform a restore again

  • Checking how it is detected
    while the keyboard is in "Wooting restore" mode go to
    Device manger
    Select "View"
    Select "Device by container"
    look for a device called "Wooting restore" and expand the device tree
    Take a picture of the results

wish to see if the drivers are correclty assigned

broken void
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Thank you for the quick answer! I checked the device manager and wooting restore does not appear

indigo plover
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can you take a picture of the entire page
unplug the keyboard
Check the image if any entrie is gone

( i think the device is not detected correctly as a result wootility can't see it)

broken void
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This is now when it's plugged in

image.png
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If i connect it back without reset mode it sees the keyboard

image.png
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Now i connected it in restore mode again, and it can't see it

indigo plover
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well that is a bit odd.... no device or error for wooting restore....

broken void
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:(

indigo plover
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can you try connecting the keyboard to anouther USB port

you can also try this guide to flush/remove all drivers/registery files assaited with wooting products and restart to see if the system will proerply detect and assign the drivers

broken void
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Ho ho! I connected it to a different one, and now it shows this:

image.png
broken void
indigo plover
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ok that indicate that something is connected but can't communicate correctly

witch is strange as "Wooting restore" use USB-Full speed to send/recive data witch is pretty stable

in comparison if you have the stock 8000hz setting on the keyboard it uses "USB Hi-speed" witchis less stable so if there was a port/cable issue it would show up in normal mode Alot easyer

indigo plover
broken void
indigo plover
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ok i can't fix that (server is down)

wheat bobcat
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ill leave this to andrew to do their thing tho since mine was with a different keyboard not the wooting

broken void
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I dont have a usb c port in my pc so i cant connect it directly directly

broken void
indigo plover
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For now you may want to try another PC to preform the restore to see if this is limited to the current device

wheat bobcat
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not sure if "turning it on and off" like that is the fix here tho...

broken void
broken void
indigo plover
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For reference, that error usually occurs when the keyboard is connected and the system detects a device, then requests the “device descriptor” to identify what it is and which drivers to assign so it can function correctly.

In this case, the connection fails, which can indicate:

  • The Data+ or Data− line is disconnected
  • The data path is experiencing high data loss
  • The device is not functioning correctly

(this is why i find it strange that it works normaly)

Question:
If you plug the USB-C cable in upside down, does the behavior change from:

  • Error
    to
  • No detection?
broken void
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When I do it on laptop the screen isn't big enough for the app so I did it from the browser. It asks me for permission each time to connect that device (because it's in the browser ofc) and I can select the device when it's normal, but once I click update it loads a bit then asks me for permission wants again for a hidden device but none show up

indigo plover
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welll.... huh...... can you send a ticket may be somthing wrong with the memory sector (even then that is a strecth...)

broken void
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on which side, the usb c that i plug into the keyboard or the pc?

indigo plover
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the keyboard side
(this is a long shot)

broken void
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sadly doesn't see it still

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in reset mode i mean

broken void
indigo plover
indigo plover
broken void
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hahahaha

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i wish it was easy both for you and me

indigo plover
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Writeing this up just to check have you tried anouther USB-C cable?

broken void
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Not yet. One second

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It doesn't change anything :/

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normally still works, recovery doesn't

indigo plover
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Thanks (sending reply)

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Ohhh 2am forgot... can you also reply to the email with the keyboard serial number

  • this can be found underneath case labeled "S/N A02Bxxx" or in wootility top left
broken void
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I replied with the serial number

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and btw thank you for your quick and in depth responses, once this is all done id like to commend u if thats possible

indigo plover
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well i do like the idea of getting a medal 🙂

broken void
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Should I answer here quickly or in an email to the test?

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i cant edit any feature

indigo plover
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for the test here is fine
for the options best to do that in the email

indigo plover
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not much we can do in that case to test other funections

broken void
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Ah okay... I think I'll go with return and replacement then

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ill write it in the email

indigo plover
broken void
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I'm guessing it's alright if I keep the keycaps and only send back the keyboard (because it was ISO and forgot to buy them together, I ordered it in a seperate order number

indigo plover
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Yea that is fine for return/replacement easy to just send back the affacted item than the entire order

broken void
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Thank you, I sent the response email :)