Order Lost

[loud prawn]

My order was scanned as delivered on Monday the 16th, but I never received it. I spoke with my local USPS over the phone and was told that the package was delivered 1.5 miles away from my address and was unretrievable when they tried to recover it. I sent an email through the support wizard on the website as soon as I realized it had not been delivered, but it has now been 72 hours and I have heard nothing from Wooting’s end. I just want to make sure I’m not waiting for nothing, as this has already cost me more time than I ever expected, and at this point I would just like my money back. USPS said I could file a claim for the amount the package was insured for, but it was only insured for $100 and I spent $300.

[feral shale]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[void stream]

You are experiencing one of the issues that most delivery companies do nowdays and its the No-First Scan

[steady bison]

guess you misunderstood.

[steady bison]

wooting will get back to you as soon as they can. They might need some time to investigate

[void stream]

Oh yeah

[slender field]

I’d go to the nearest usps office and ask for its geolocation data and if they give u where go to that persons house and tell them that they got ur package and lets they they won’t give it back or if opened u can sue if in the USA