#Keyboard potentially came defective? | Wooting 80HE | Keyboard disconnecting/not working

1 messages · Page 1 of 1 (latest)

zealous bane
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Hey, so my 80he came in today (not TenZ edition, ANSI), and, at first it seemed to work alright for maybe 30 minutes. Then, it randomly disconnected. I unplugged the usb-c cable and plugged it back in, which seemed to fix the problem for around 10-15 minutes before randomly disconnected again. Over time, the keyboard seemed to be disconnecting more frequently, until it eventually just stopped working. As it stands right now, even disconnecting and reconnecting won't do anything. This is what I have tried:

  • Connecting the keyboard to my laptop to see if the problem persisted (it did)
  • Reset the keyboard (twice)
    - The third time I tried to reset it, I was faced with an error message (Bootloader)
  • I unplugged every other USB device from my computer (idk at first I was thinking it was a power related issue)
  • I moved the USB cable connected to the Wooting into different slots
  • I used a different USB-C to USB-A cable

I'm posting here just in case there's a solution I'm not thinking of. Otherwise, it might be time to send it back lol.

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inner phoenixBOT
# zealous bane Hey, so my 80he came in today (not TenZ edition, ANSI), and, at first it seemed ...

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sullen flint
zealous bane
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oh snap ok

sullen flint
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https://youtu.be/AnyG_a1kosg
https://youtu.be/LNa5wuqiFVY

YouTube
Wooting
Wooting 80HE - Disassembly Guide (How-to)

Sometimes, you may need to fully disassemble your keyboard, whether it's to swap out stabilizers or replace components due to a defect. In this video, we'll guide you through the process.

🛒 Wooting 80HE https://wooting.io/wooting-80he

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In...

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YouTube
Wooting
Wooting 80HE Module - Assembly Tutorial (PCR ABS & Zinc Alloy)

This tutorial shows you how to assemble your Wooting 80HE module in one of our compatible cases.

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zealous bane
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i'm not sure if i have one of those screwdrivers but imma check

sullen flint
zealous bane
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alright finally got one

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we're not gonna talk about how i spent all that time looking for one screwdriver

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wait i dont have a keycap puller

sullen flint
zealous bane
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yea i see

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i really gotta look before typing

sullen flint
zealous bane
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ok i disconnected the jst cable

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i assume you want me to just reconnect and assemble everything again

sullen flint
zealous bane
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is it unsafe to give it any power when disassembled or is it just like a pc

sullen flint
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scrajj
I am not sure tbh I would just make sure the JST cable is nice in place and assemble the board again and try it out

zealous bane
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i'm just waiting

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to see if it stays on

sullen flint
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So it turned on again?

zealous bane
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yes

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i'm not gonna lie this is promisinggg

sullen flint
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That's a good signsmile

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It's actually a known issue with the 80HE tho it's usually not pretty common

zealous bane
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yea i'm pretty sure that worked

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i'm too tired to wait longer

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thank you very much!

sullen flint
silent valve
sullen flint