Expedited shipping... | Wooting | Page 1

ocean obsidian Mar 16, 2026, 10:59 PM

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So it seems like this is a common issue with Wooting (from searching the various threads here).

Seems like what you guys are calling Expedited Shipping a bit of a scam.

On your website, when you select 'expedited shipping' you clearly state the arrival date of the package, not when you will order/print the label.

I made the purchase on the 12th with expedited shipping (your website said it would arrive between 14-16th, NOT when you will print/order label and pack to ship).

I run a business where I ship numerous orders daily through various couriers including what you are using (USPS). You can scan with the kiosk or at the back with the handheld, or once the package is dropped off USPS will scan end of business day. It has been 3 days since label has been created and I was notified that item was 'shipped', but it clearly has not been shipped.

This is somewhat fradulent. You telling people that "it takes 24-72 hours to scan" is just not how shipping with USPS works. You guys are just ordering the label and charging people for expedited shipping when in reality you haven't even shipped out the item...and just blaming the "delay" on USPS.

USPS priority mail is 1-3 days and from Vegas to where I am. So in order for it to arrive by the 16th (today) it needed to be shipped Saturday. USPS opens until 3pm on Saturday nationwide, so you could've shipped it then.

You guys oughta explain properly on your website when you will:

Pack the order
Ship the order
Expected arrival date

night micaBOT Mar 16, 2026, 10:59 PM

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ocean obsidian So it seems like this is a common issue with Wooting (from searching the various...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
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tough swan Mar 16, 2026, 11:04 PM

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Working with these couriers for close to a decade now, we'd have to disagree.

The packages are handed off to the couriers in bulk pallets on the day a tracking code is generated and sent to the customer.

We do not offer expedited shipping - the couriers do. We don't make a dime on an order where expedited is chosen, nor do we control the estimate timeframes provided by the couriers, shown on checkout.

Do exceptions happen? Of course. Around 10% of all packages shipped globally are expected to see some delay or other issue.

ocean obsidian Mar 16, 2026, 11:05 PM

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thats the most PR response to deflect any and all blame while charging extra if I have heard of one

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USPS does not offer expedited shipping. They offer Priority or Express. As a business when you tell people you are charging them for said service, it is YOUR responsibility to let them know when the package arrives at the courier then for the subsequent Priority or Express countdown to happen

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where is my order right now? Is it still in your warehouse? It for sure isn't at USPS yet, but you charged me for it though.

ocean obsidian Mar 16, 2026, 11:31 PM

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btw, I think this is important to share (screen grabbed from your website, the highlighted text)

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thats the date we see and subsequently select/pay for during checkout

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but you are now saying (in the thread above) that this date is just "when you give it to your courier, and whatever the courier does you have no control"

Maybe say that on your website instead that we will receive the item on that date

violet prairie Mar 17, 2026, 12:21 AM

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So is this the reason my package still says label created when apparently it’s been shipped for 3 days

tough swan Mar 17, 2026, 12:26 AM

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ocean obsidian but you are now saying (in the thread above) that this date is just "when you gi...

I never said that though. I said that when you have a tracking code, then the expectation is that the courier has your parcel physically in their possession, but not necessarily scanned in.

We call forms of priority shipping expedited, because we operate globally, and different couriers call similar services different things in different countries.

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We still expect the courier to uphold their estimated delivery times they provide on an average basis. But the couriers don't start counting their delivery time window till the parcel is scanned.

ocean obsidian Mar 17, 2026, 12:27 AM

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But thats a lie, because USPS scans end of business day especially if it is priority or express

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tracking code is made when you purchase a label, automatically. I know because I told you I run a business where i ship tens to hundreds of things daily.

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I can go buy a label right now (online) and I will have a tracking code, without courier having the package

tough swan Mar 17, 2026, 12:29 AM

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Your reality doesn't reflect ours. I won't try to convince you otherwise.

You're welcome to reach out to support.

ocean obsidian Mar 17, 2026, 12:29 AM

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I just want to know where my package is thats all

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and the clarity on why your website said it would arrive by the 16th

tough swan Mar 17, 2026, 12:30 AM

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That is an answer only your courier of choice can provide.

ocean obsidian Mar 17, 2026, 12:30 AM

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it is 5:30pm on 3/16 now

ocean obsidian Mar 17, 2026, 12:30 AM

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tough swan That is an answer only your courier of choice can provide.

is that what you tell all your customers? "we don't know where your product is, ask the courier"

tough swan Mar 17, 2026, 12:31 AM

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When it's the truth? Yes?
We don't have any more information than the customer.

If a package is in limbo for more than a set timeframe, we can request an investigation.

ocean obsidian Mar 17, 2026, 12:32 AM

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ok, so when I paid, your website said it will arrive 3/14-3/16

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so it is safe to say it is outside of the timeframe now, because USPS does not deliver after 5pm

tough swan Mar 17, 2026, 12:33 AM

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You'll have to ask our support about that. No one can assist you here on Discord at least.

ocean obsidian Mar 17, 2026, 12:34 AM

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you do notice you have not offered anything of value or help through our whole conversation right? You either only shifted blame (to your courier) or responsibility to me-to find out the answer on my own.

violet prairie Mar 17, 2026, 12:34 AM

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So it’s not normal that my package still says created label is it gonna get delivered I also ordered on 3/12

ocean obsidian Mar 17, 2026, 12:34 AM

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violet prairie So it’s not normal that my package still says created label is it gonna get deli...

maybe its normal for Wooting

tough swan Mar 17, 2026, 12:35 AM

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ocean obsidian you do notice you have not offered anything of value or help through our whole c...

This is Discord. It is not a customer support platform.

I've tried to explain the reality of things. There's nothing more I can do.

violet prairie Mar 17, 2026, 12:35 AM

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tough swan This is Discord. It is not a customer support platform. I've tried to explain t...

So is it gonna update right before delivery or?

ocean obsidian Mar 17, 2026, 12:35 AM

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its actually somewhat common for businesses to purchase labels early, because the systems will then automatically send out 'fullfilled' email in the form of "your order has been shipped"

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its shady, but people do it

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because people don't know how shipping fulfillment works

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I do only because I sell and ship stuff everyday

violet prairie Mar 17, 2026, 12:36 AM

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So seven will it update before delivery or is ot gonna sit

ocean obsidian Mar 17, 2026, 12:36 AM

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im just calling them out for borderline scamming shipping $

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once the item gets to the courier, you can either SCAN it yourself, or the courier will scan it END OF BUSINESS day

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as long as they have the package

violet prairie Mar 17, 2026, 12:37 AM

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Oh so usps doesn’t have it

ocean obsidian Mar 17, 2026, 12:38 AM

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USPS, UPS, FEDEX, DHL, whatever, will scan, because they are liable and the whole process of where the product is is very important to them, because they need to pay if its lost

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correct, the package is still with Wooting, but they 'bought' the shipping label

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and are telling the customers it is 'shipped'

violet prairie Mar 17, 2026, 12:38 AM

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I also got expedited when do u think it will get delivered

ocean obsidian Mar 17, 2026, 12:38 AM

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theres naturally a delay, because you HAVE to buy the label before you can give USPS the package

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so they could've bought the label 8am, packed it by 10am, dropped it off at USPS by 2pm (whether or not they scan when they drop at 2pm, it WILL BE SCANNED 100% by End of Day)

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so when you get a tracking code, thats when they bought the shipping label

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not when USPS got the package

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whatever Mansen is saying is probably what their customer service team trained them to say, most people will never know unless they sell and ship things on how these things work

violet prairie Mar 17, 2026, 12:43 AM

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So I shouldn’t be worried I don’t have a correct trakcer

ocean obsidian Mar 17, 2026, 12:45 AM

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i don't know what happened with your order, all i have been trying to ask and say:

where is my order?
that they should not tell people order will arrive by X date on the website, when in reality that is not how they fulfill their orders

violet prairie Mar 17, 2026, 12:45 AM

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You’ll end up getting it I ordered a 60he a while back and the same thing happened and it took 5 days

ocean obsidian Mar 17, 2026, 12:46 AM

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hope so, had I had knowledge of how they ship, i would've just gotten free shipping

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@tough swan also left the thread lol 10/10 support

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its also ok to apologize btw

tough swan Mar 17, 2026, 12:49 AM

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I left the thread, because i have nothing further to add.

You don't believe what I am explaining, so there's no reason to continue going in circles.

Again feel free to reach out to our customer support.

#Expedited shipping...