#Mismatched keyboard and keycaps layouts

1 messages · Page 1 of 1 (latest)

alpine flare
#

Hello, yesterday I placed my order, and today when I was checking on the status, I noticed that the keyboard and keycaps are not the same layout.

My keyboard is ISO
Keycaps are ANSI

I contacted support and an automated message told me to put the order on hold, which is not possible anymore. Is there a chance an employee fulfilling my order will notice it and put the correct keycaps in or will I have to go through the return process?

opal cedarBOT
# alpine flare Hello, yesterday I placed my order, and today when I was checking on the status,...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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alpine flare