#Wooting 80HE rgb problem

1 messages · Page 1 of 1 (latest)

sinful heart
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Hello Guys, Sorry if im posting it on the wrong place/chanel, its the first time im getting in contact through discord.

Well, I had a 60HE for 2 years and recently decided to replace it with a White Zinc 80HE. I bought the 80HE 6 months ago, and for about a week now I’ve been having a very annoying problem that never happened with my 60HE, and I don’t know why it’s happening now with this “new” keyboard.

The problem is the following: some keys have faulty RGB. It looks like they’re stuck on a random color and won’t change. I’ve already tried reinstalling the firmware and resetting the keyboard, but nothing worked. I don’t know why this is happening since I don’t eat or drink over the keyboard, nothing has ever been spilled on it, and as time goes on, more keys start showing this problem.

The image shows part of the space bar and U, which all were supposed to be white ( as wootility image shows ) are displaying completely random colors ( here is important to say that the problem started on space bar and now its reaching other keys).

I would like to know if there’s anything I can do to fix this, if there’s any warranty that covers it, and whether this is normal on the 80HE, since I never had this issue with the 60HE. If anyone please could help me, id be very grateful blobaww

desert mulchBOT
# sinful heart Hello Guys, Sorry if im posting it on the wrong place/chanel, its the first time...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

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split sparrow
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It's probably covered by warranty if it's faulty

sinful heart
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U and Space Bar led are like they turned off

split sparrow
sinful heart
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theyre the keys with problem

split sparrow
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You have 3 LEDs per key. You found out what colors are faulty

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Now you should reach out to support as I mentioned

sinful heart
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the blue led is the problem?

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i entered wooting support and sent an email

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im waiting for their reply

split sparrow
sinful heart
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😭

split sparrow
sinful heart
split sparrow
sinful heart
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hmm

split sparrow
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I don't think there is anything you can do other then waiting for wooting to reply now

sinful heart
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ok

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ty