wooting 80he disconnects everytime i start my pc

[onyx canopy]

anybody know why and how to fix this ? never had this issue with my wooting60he

[eternal wigeon]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

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[onyx canopy]

before anyone asks I do have fast boot disabled in bios and fast startup off in windows

would appreciate any help tho

[zinc zodiac]

Does this happen if you set 1k polling in Wootility > Settings > General settings

[onyx canopy]

Just tried and it works on restart is there any way to fix so the 8k works on startup?

should i try the app over the web config

[zinc zodiac]

Try different ports. Some USB controllers can have issues with USB Hi-Speed, so plugging the keyboard into a different USB port farther away from the current one might fix the issue on boot.