Tracking stuck in memphis tn

[hoary pier]

my whooting order hit the memphis usps facility and I hear this place is a black hole. its been sitting there for 5 days
I was suppose to get my package yesterday

[quaint mica]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[slender crypt]

https://help.wooting.io/article/83-possible-problems-during-shipping-with-solutions

[runic breach]

Same exact issue here! In Memphis too. A few hours later it told me it was back in Vegas waiting a scan. USPS said to file a claim and I put in a ticket for wooting. That was last week. Still waiting on a wooting reply.

[hoary pier]

i see so many reddit post talking about the memphis hub being very slow and stuff

I guess our whootings live in memphis now :((

[hoary pier]

I didnt really see my issue posted here but thank you for directing me somewhere and trying to help

[slender crypt]

If it reaches 7+ days without updates you should contact Wooting support through the wizard linked by the bot

[hoary pier]

ok I will thank you

im hoping it says departed memphis facility soon

also usps is having tracking issues so I cant even use their website to track anymore lol

[alpine jungle]

mine is also stuck there

[hoary pier]

how long has yours been stuck there

mines been there since the 5th lmao

but I hear that place is having major issues rn and it could be from the chemical spill that happened not long ago

[alpine jungle]

since the 7th

then no update since then

[alpine jungle]

@hoary pier did your tracking update yet

[hoary pier]

yeah its out for delivery today

I hope it really is tho lol

[alpine jungle]

that gives me hope 😭

[alpine jungle]

ok so fedex said my package was empty ;-; my keyboard got stolen by fedex