wooting order shipped to another house/zip code

[merry dawn]

i put both a residential and po box address for my shipping and it wasnt delivered to neither. i contacted usps and they confirmed the address it was set to ship to wasnt my house. they cant tell me where its at for “security reasons.” its been 4 days so im still waiting for a response from wooting. does anyone know what i can do?

[low orchid]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[loud cairn]

Waiting for our support to get back to you seems like the only thing to do, if USPS aren't playing ball.

[peak gazelle]

Support provided me with the wrong tracking link once when the redirect link for my FedEx tracking wasn’t working, I wonder if something similar happened here 😂

[merry dawn]

the item is in my city

just wrong zip code….