#60HE will not turn on. no lights, says disconnected in Wooility, windows doesn't see it

1 messages · Page 1 of 1 (latest)

polar egret
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During a Beta update the keyboard randomly powered off, now will not turn back on. I've tried as people suggested like unplugging and waiting 30 minutes. I have also checked the port and cable. connected to my mother board and have never had an issue before.

deep kernelBOT
# polar egret During a Beta update the keyboard randomly powered off, now will not turn back o...

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polar egret
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Also note. When the keyboard turned off mid update, the update had failed

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<@&476752926044454928> <@&490097707487330305> I hope its ok to ping

severe crypt
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Please do not ping staff unless there is a moderation emergency

polar egret
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ok