So a few months back my keyboard started to punch in random things whenever i start my pc up like when i have to write my password to log into my pc it just insantly spams "¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨" Like im holding the button down even tho im not the way i have been "fixing" it is by unplugging my keyboard then plugging it back in and that works but recently (2 days ago) when i was playing rocket league my keyboard stopped making my car turning around like when hold a to turn my car it stopped for a split sec and then started again and its not only the a button its like the whole keyboard but its only for a split second any ideas what it could be? since my brother brought the same keyboard just 60HE where i brought the 80HE instead
#Keyboard acting up? (random inputs other times "no" input)
rocky quarry
potent hareBOT
So a few months back my keyboard started to punch in random things whenever i st...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
rocky quarry
this video might help to check some points
Yea saw this before but if i remember correctly it was only for the "random input" part Not the thing with it just randomly stops detecting it for a millisecond
sudden ether
Yea saw this before but if i remember correctly it was only for the "random inpu...
the "issues" might also be the reason for it disconnecting
rocky quarry
Yeaa true.. it just seems weird yk? but ur prob right
sudden ether
if your cable doesn't provide enough power, it might do the random inputs and also it might disconnect
do you have any magnets near your wooting? this might also cause issues
rocky quarry
Uhh no only things near it is my microphone, phone, mouse (and logitech charging mousepad) and my monitors
sudden ether
well, try out the things in the video
rocky quarry
Yea i will appreciate it tho if its not working and i cant find any other things ill just try and contact wooting i think idk
Cause its so annoying
sudden ether
yea they provide pretty good support, if it's a faulty board it's probably covered by warranty
rocky quarry
Prob not no cause ive had it for a bit over a year but the input thing started like a few months back like 2-3 but since it was just replug my keyboard i didn't really think anything of it but now that its also "loosing"? inputs its a bit of a worry
sudden ether
Prob not no cause ive had it for a bit over a year but the input thing started l...
wooting provides a 4 year warranty
rocky quarry
wooting provides a 4 year warranty
Oh dang
sudden ether
(2 years led)
mild canopy
Oh dang
Hi i think you may have 2 issues or possible one that is causing both
- Wooting 80HE phantom presses on boot
This issue seems to be limited to the 80HE and for a small set of user using 2.12 firmware or above
to check can you rollback the firmware and see if this resolves the problem.
Rollback firmware.
To upload an older version of the firmware, please follow the steps below.
- Use this link https://wootility.io/?test-builds=true (this URL has Test builds enabled)
- Click on "Settings"
- Select "Updates"
- Select "Your keyboard"
- Press "Get Test Firmware"
- Press "Select Test Build"
- Select "V2.11.0+rollback"
Note if this resolves the problem please keep us informed
We are investigating this issue, but as we can't replicate the problem ourselves and have not received any replies to emails, the investigation is at a standstill. If you are interested in assisting us, please reply and I can provide some tests that may help us find a solution.
Keyboard lack of response
I think this may be tied to a loose internal JST cable. For reference, my theory is that when you press the keys near Caps Lock, the vibrations reach the JST connector and briefly disconnect the keyboard, causing presses/events to be missed until the connection is reestablished.
If this is the cause to fix this issue, you can follow our Video guide on Video guide on the disassembly of the Wooting 80HE.
Then simply press the two JST connectors at both ends, reassemble the keyboard, and see if this resolves the issue.
For reference a picture of the JST Cable"
Note the issue above (MAY) be linked to communication issues, but this is hard to say.
rocky quarry
Hi i think you may have 2 issues or possible one that is causing both
--------...
Ill try the first thing with changing firmware if that works ill let you know here in a week ish 🙂
But i think u might be right because it started happening after i updated my firmware a while back
rocky quarry
Hi i think you may have 2 issues or possible one that is causing both
--------...
Well think i gotta go with the jst cable since it still does the not "working" thing but the random inputs it havn't done today atleast..
mild canopy
for refernce the JST connector is below the capslock
you may be able to trigger this to check by taping/pressing the capslock key
rocky quarry
for refernce the JST connector is below the capslock
you may be able to trigger...
Okay so a quick update from ive been seing is that the keys not "working" for a milisec happened on the day u helped me after that there wasn't anything problems with that and we talked about how it might be firmware update problem and i think you might be right in some way because i changed as you asked me to and now its not happening anymore BUT instead when i turn my pc on my keybard is not "connected" even tho the cable is still connected so i still gotta like taked my cable out of the keyboard and stick the cable in again but thats still better than random inputs whenever i turn on my pc
mild canopy
Okay so a quick update from ive been seing is that the keys not "working" for a ...
so that last issue - That looks like a USB-Hi speed issue.
Try lowering the polling to 1000hz and see if that helps
(some usb-controllers have issue with USB-Hi speed devices on boot witch causes emulation issues)
rocky quarry
Ahh i see ill try it and see what happens
mild canopy
i will note bit strange to have so many problem at once