As soon as the page opened in January, I bought TENZEDIATION WOOTING with keycaps, At that time, it would be delivered by mid-March But when I checked again today, it was postponed to mid-April
People who bought only Wooting already received it and are using it in February, but why do I have to wait a few more months to get it delivered How long does the keycap take to produce for a few months?
Even at the Wooting hub, it has not been transferred to our warehouse since the order was placed, but no matter how much I inquired, I did not receive an answer or change the status
#Delivery problem
severe remnant
maiden gustBOT
As soon as the page opened in January, I bought TENZEDIATION WOOTING with keycap...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
coral parrot
What is your order number? I can take a look and see what's delayed.
severe remnant
my order number is ROW55644A
coral parrot
It's because you added the Optimum keycaps to your order. Keep in mind this set will not be able to fill out the TenZ board.
I recommend reaching out to support above, if you don't want to wait till start of April to get your order.
severe remnant
I'm not trying to use it on the Tenz keyboard, I ordered it together as an extra keycap, does it take a long time to ship in this case as well?
coral parrot
The order can't ship til everything is in stock. You can contact support to split up the order.
severe remnant
If I divide the order, can I cancel only the keycap and get it delivered?
coral parrot
You can either pay for shipping for the keycaps separately, and it becomes two orders. Or remove the keycaps from the order and have it ship now.
severe remnant
Is there a way to cancel only the keycap? At the moment, I think they're telling me to cancel both and put them back in
In this case, should I contact the support wizard
severe remnant
But I've asked the support wizard before, but I haven't heard back
coral parrot
They'll respond asap. 🙂
severe remnant
As soon as I ordered on January 30th, I asked if I could cancel the keycap and receive it, but I still haven't received an answer, and in the case of Tenz, it's a limited edition, so I couldn't cancel the whole thing at that time