#Wooting order issue

1 messages · Page 1 of 1 (latest)

nocturne field
#

Hi,

I’m reaching out again regarding my recent order for the Wooting 80HE module, case, and switches.

Only the switches were delivered, and they arrived separately in their own box. I have not received the module or the case, and there has been no tracking update or delivery confirmation for those items.

When I contacted support, I did not receive clarification on whether the other two items were shipped separately, delayed, or possibly misdelivered. I was asked for an update on a police report, but I have not filed one because I still don’t know whether the missing items were ever shipped or marked

I was very excited about this purchase and had high expectations, so I would really appreciate clear communication and help resolving this issue. Any suggestions and advice would be greatly appreciated

Thank you.

rustic masonBOT
# nocturne field Hi, I’m reaching out again regarding my recent order for the Wooting 80HE modul...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!