#Tracking bug?

1 messages ¡ Page 1 of 1 (latest)

south pawn
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It says arrives today but on shop it's still in the Netherlands (I'm in Canada)

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cloud jungleBOT
# south pawn It says arrives today but on shop it's still in the Netherlands (I'm in Canada)

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daring roost
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Shop is useless, since it just guesses and doesn't actually track your package with couriers.

Refer to what the courier says on their tracking instead.

daring roost
south pawn
faint dune
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Best not to show your destination publicly

south pawn
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Oh yeah ur right

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I'm not too sure what this means is this still in Netherlands currently

daring roost
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Looks like. Waiting for a plane to bring it to the US or CA

south pawn
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So it not going to arrive today ☹️

daring roost
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Seems unlikely 🙁

south pawn
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Okay thanks

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☹️

south pawn
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is my keyboard still comming

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;-;]

elder forge
south pawn
elder forge
# south pawn

there hasn't been a single update on your tracking since feb 24th, shown in this photo?

south pawn
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no new updatesim on the app rn

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i can show a ss

faint dune
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Which app?

south pawn
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fedex

elder forge
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There should be something that says see more details

south pawn
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it says scheduled delivery will be updated soon

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with a yellow exclmation mark

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and it said that since feb 24th

elder forge
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I’d say something is going wrong somewhere then, imo. I’m in New Brunswick and my order has already made it further than yours

south pawn
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so now what

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do i just not get a keyboard after paying 300 😭

elder forge
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I’d definitely tell FedEx to investigate the matter instead of just asking them for additional tracking info. They can do that

south pawn
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how do i do that

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call them on monday?

elder forge
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Say “investigate the issue or refund me” basically

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Let me check

south pawn
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wait do u work for wooting

elder forge
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Nah community support is public I’m just helping because I’ve experienced a lot of this crap in the past lol

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That’s the number you need to call, you might be able to get through to them now

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It says their virtual assistant is available 24/7 but I don’t know about actual agents. Try and prompt the virtual assistant “speak to an agent” and it’ll eventually redirect you to them

south pawn
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it says the package is still in gorinchem zh nl from as much as im aware

elder forge
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if that hasn’t updated at all since feb 24th and you’re out of the loop for both your delivery estimate and the whereabouts of your order that you spent money on then you definitely have a reason to contact support lol

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I don’t even think wooting or merchants can help you at this point because it could be something stupid like it was withheld by customs for an extended period for whatever reason or it was lost. Could be lots of things

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This is all on FedEx now

south pawn
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they just said

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tyheres no schduled delivery date

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on the phone

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what the fuck

elder forge
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Ask them why

south pawn
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its a ai talking

elder forge
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Oh say “speak to an agent”

south pawn
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i said that

elder forge
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The virtual assistants are usually horrible

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One min

south pawn
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i started a investigation

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can i ask fedex for compensation

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i am playing valorant with a shitty keyboard and i lost ranked games cuz of it

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i want my rr back

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can fedex give me like the wooting keyboard case for free

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or the cable

elder forge
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Nah they can’t do any of that lol

south pawn
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shitty ass company

elder forge
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If you end up wanting a refund I think that’s between wooting and FedEx to work out, I’m not really sure which one at this point. That’s for a mod lol.

Most delivery companies have a policy that makes it impossible for you to get a refund unless you’ve been waiting over a certain amount of time like a month or two

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Though since you launched an investigation, they’ll just contact you when they figure out what happened and they’ll give you your options if your shipment isn’t accounted for

faint dune
south pawn
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okay thanks

gloomy kraken
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Had the same issue waited like 3 days after the estimated delivery date to get mine lol

elder forge
south pawn
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i had have no one reach out yet

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after asking for the request yesterday

livid turtle
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It is weekend

elder forge
# south pawn after asking for the request yesterday

Hey. When Fedex launches an investigation, its a process that requires them to initiate what they call a trace process which requires them to contact drivers, reviewing tracking history, and searching last-known locations which means someone needs to personally locate your shipment on an inventory list. It's going to take some time

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I really hope this gets resolved for ya!

placid python
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I'm having a similar issues but with USPS. Did an investigation and was told by USPS to do a claim. I don't have all the info for the claim so I sent wooting a support ticket. It's been 3 business days, still waiting for a reply.

whole oar
raven bridge
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Dang same issue here for me 😞

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