My KB was supposed to be delivered on Friday and I missed it by being at work, and it hasn’t been redelivered as DPD have just told me they have damaged it and won’t be sending it out. I’ve messaged the support but I was wondering if anyone else has been in the same situation and what they done to get it sorted and how long it’ll take.
#Damage package
1 messages · Page 1 of 1 (latest)
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Oh no that sucks. Did DPD say anything else besides 'we're not delivering it anymore' If they damaged it, you should compensated as well I assume. Be sure to reach out to their customer servers as well. Sounds like something that both parties (us and DPD) need to figure out now together
Not really no, the customer service at DPD said that it’ll no longer be delivered as they damaged it and I just need to reach out to yous to get it sorted
that is weiiiiiiird imo! I should deff try to reach out to dpd again as well