Is there any way to change my Shipping Addrese cause i alr bought a Keyboard but with my wrong shipping addrese
can sombodey help ?
#Changing Shiping address
elder locust
dire viperBOT
Is there any way to change my Shipping Addrese cause i alr bought a Keyboard but...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
naive heath
Can you hold the order on the hub?
elder locust
I tryed but i didnt update but i hoped it worked
i also wrote a ticket to the wooting support but then i saw this in the "My Order" Tab
or should i just cancel the order and buy a another one ? would that be smarter ?
forest sentinel
Pretty sure in that state you can't cancel it either. Only wait for the tracking and hope you can request the shipping company to change the address or ask them to send it back immediately
elder locust
@forest sentinel i canceled it now and i got a confirmation email so i think it worked
naive heath
Sounds weird.
elder locust
@naive heath what sounds weird ?
naive heath
Being able to change the address and cancel it, once it's already sent to processing.
naive heath
Like I said. Shouldn't be able to do either.
elder locust
okay thats weird but i got that so
i guess i just buy a new one know and hope it works then
naive heath
Could I have the order number please? I'll check internally and see what happened. Just to make sure it did it correctly
naive heath
It's safe to post order numbers publicly. Only staff can use them to look up any real info internally.
elder locust
Okay this is my order EU411359H
now it loks like this
but i dont understand why i can edit my shipping now and why its on hold before it said i couldnt do anything of that
naive heath
It definitely seems like something's gone pear shaped somewhere. I'll check it in a bit. I'm outdoors.
elder locust
Okay thank you ^^
naive heath
I'm not sure how, but you somehow managed to cancel it, after it was submitted to be shipped - which is normally not possible.
Then uncancelled it again. I recommend reaching out with a support ticket, with the correct address just in case.
elder locust
but i never uncancelled it
naive heath
Ugh... maybe you didn't? Either way it's held till someone can look at it next week.
elder locust
all good we will se i reached out for the support thanks alot have a good night