HELP

[gusty kayak]

Hello, I need some help with my Wooting keyboard.

It worked normally when I first plugged it in, but after a short time it suddenly disconnected and is now completely unresponsive.

There are no LEDs, no Windows detection, and no connection sound at all.

I have already tried different USB ports, cables, another power source, and bootloader recovery (holding ESC while plugging in), but nothing works.

I also contacted support and am currently waiting for a reply.
Has anyone experienced this issue or knows a possible fix?

Additional info: this is the Wooting 80HE – TenZ Edition.

The keyboard worked once after the first connection, then suddenly disconnected and is now completely unresponsive with no LEDs or detection.

The keyboard worked normally when I first plugged it in, but after about 5 minutes it suddenly disconnected and became completely unresponsive. It has not worked since.

[torpid quarry]

First of #1019755933959733258 would be a better place than feedback

Can you make sure the JST cable isn't loose?
https://youtu.be/AnyG_a1kosg?si=2McEZzZ87bjGIEnm

[gusty kayak]

I've never used a custom keyboard before, so I haven't taken it apart because I was afraid I might break it.

I thought maybe I should get it returned or exchanged if it's defective, but should I take it apart first?

[torpid quarry]

Uhhh, i wont tell you to do anything, but imo it's not that hard to check if it's in place. Take a look at the video I linked above and go with your feeling if you trust yourself enough or not. You might also contact the official wooting support, but they probably will tell you the same. Tho I think if you tell them you don't trust yourself they might find a work around

[gusty kayak]

I tried looking at it, but I just couldn't quite figure it out.
Sorry about that, even though you explained it to me.

Maybe it was a mistake for a beginner to try this keyboard.😭

[torpid quarry]

Nah dw, it will be fine.
Wanna tell me what leaves you confused?

[gusty kayak]

The JST cable is the problem, but after taking it apart, I have no idea what part to repair or how to do it.🥲

If there's a repair video from someone in the same situation, that would be best...

[torpid quarry]

https://youtu.be/LNa5wuqiFVY?si=DjDNwjTT3Rjptrz7

This could help

[torpid quarry]

uhhh I can't read it so I am not really sure what you are trying to say

[gusty kayak]

Should I try stitching this part again?

[torpid quarry]

Why would you stich it?

Or do you mean plugging the cable in place?

[gusty kayak]

yep

Which one is the JST cable?
Please show me where it is in the image.

[torpid quarry]

It's the cable next to the finger

Don't see any other cable

[gusty kayak]

If I pull this out once and reinsert it, there's a chance it might improve, right?

[torpid quarry]

If you are talking about the cable, possible

@gusty kayak how is it going?
You alright?

[gusty kayak]

I'm at work right now so I'll take it apart when I get home! ツ
I wonder if it will take quite a while to repair?

[torpid quarry]

Ohhh i thought you were taking it apart rn, uhhh imo it's pretty easy especially with the tutorials I think Sander did a really good job on those

Anyways, I wont be able to help you later tho I am sure someone else will, probably a smarter person too
Good luck!