hello i got a problem with my wooting he80

[torn dawn]

hello guys so i got my wooting kb since like 1 month or 2 and everytime i turn of my pc and go to sleep i need to replug the keyboard the next day when i turn my pc on and i have a feeling that for the usb c port its not the best same for the cable

[urban dune]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
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All of these types of requests need to be made via the Wooting Support Wizard!

[torn dawn]

i reseted the keyboard and also tried using diffrent cables

i also uninstalled the firmware and wotility many times

[turbid needle]

Does this happen when you set 1k polling instead of 8k?

Wootility > Settings > General settings > choose 1000 polling rate

[torn dawn]

hey sorry for the really late answer im most time playing with the preset game profile comming when playing but i have the 8k pooling rate activated sometimes i doesnt need to replug it but its really rare and i have the feeling the usb c dongle of my kb gets more loosen everyday

[faint slate]

I'm not an expert but I don't think rarely re plugging your keyboard the port would get loose