I didn't log in to the site before purchasing

[prime carbon]

Hello everyone. Could you tell me if the payment errors I'm having are related to the fact that I didn't log in before purchasing? (Yes, I made a purchase, but there is no receipt for the payment anywhere, and the money was debited for the order)

[solar ocean]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[simple night]

No. If the order went through, whatever email was used in the checkout would have received a confirmation email.

If you are unable to find this, reach out to customer support with the full name and address of the order, and they can help find everything for you.

[prime carbon]

Im a little worried about this situation. I've already written to support and I will waiting for a response