just purchased a new 80HE, when i try to initialize and give permissions to browser, or in app, it says no compatible devices found. ive tried a new cable, different usb ports, tried plugging into my macbook. the only response i get from the keyboard is the top right and bottom right keys glowing blue if i try to enter restore mode.
#FIXED - Wootility doesn't recognize new keyboard
magic flame
timber pagodaBOT
just purchased a new 80HE, when i try to initialize and give permissions to brow...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
solid wadi
magic flame
already tried this, still says no compatible device found / error bootloader
magic flame
bump 😔
red fern
Please keep in mind the bot explanation above. This is not customer support - This is the community users potentially being able to help.
magic flame
Please keep in mind the bot explanation above. This is not customer support - Th...
yeah :/ I haven’t heard back from support yet was hoping someone else has potentially been able to fix the problem
magic flame
FIXED - for anyone having same issue: i messaged support and as well and they said JST cable might be loose, they suggested i disassemble and reseat the cable, when i did this, it started working. foollowed this video for disassembly, super quick and easy: https://www.youtube.com/watch?v=AnyG_a1kosg
