Return Request

[jovial ridge]

I have 2 orders that I’ve asked for a label, and they sent them via that web link. The web link closed for both of them and I didn’t get to screenshot them to use them to return the items. There isn’t any way to get the label to show back up which I’m sure is a flaw in the system. Also both of these orders show that they haven’t even delivered but have had them for a week or two now. My return windows closing because I’m not getting responses from emails. I’m afraid I will have to use a card dispute as I have tried all other options. When I try to use that bogus link to get a return label that I already received but didn’t get to screenshot or print out it just says error.

[stray elk]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[jovial ridge]

Wizard won’t work for this type of issue sadly.^

[errant stag]

it does. we are always open to receiving wizard requests outside of preformatted issues. also as long as you try to reach out by replying to the ticket replies you have or such we wont be petty enough to hold that against you.

our support not being able to reply to you in time just simply shouldnt be your issue/fault and isnt your issue/fault. ill also gladly fight anyone on this internally if needed.

[jovial ridge]

And this is already delivered and has been for like 2 weeks.

I know that I have the label waiting for me because I already received it then lost the label because I closed out the web page that contained it accidentally. I just don’t know how there’s no process to get a label more than once, feel like I should be able to see the label for the entirety of the return process.

[errant stag]

The wizard is just telling me to contact support through email which I’m glad on doing but it’s been a week without a reply. I understand holidays etc. I don’t want to make another ticket bc that would be ignorant on my behalf as I already have a email chain started for this issue.

deleted the wrong message first but also removed the one leaking your zip

[jovial ridge]

It’s all good, thank you.

[errant stag]

now youre leaking your own email

[jovial ridge]

I made sure nothing was against my privacy before sending it.

I’ll stop showing things 😂 just lmk what you need for me to do for you so I can get a return label.

[errant stag]

i mean you can show things

just normally people dont post their email in plain text nor their zip code

[jovial ridge]

Good point, sorry.

[errant stag]

youre free to dm me your email/orderno (that way its a tiny bit more private than in this public discord) and i can maybe try and figure out whats up

[jovial ridge]

Sounds good, thank you.

[errant stag]

hm i dont see a reply to the ticket about something not working

hold that i found it but idk why it didnt end up in the right ticket

ok so what happened is you did reply saying you cant get the label for one order but replied on the wrong ticket (was for another order on what looks like the same day feb10). this seems to have caused a bit of confusion until you informed gulia on the whole label situation feb19 and feb20 she internally forwarded it to next level returns support (so they can untangle this and solve the whole thing)

so still nothing to worry about and i will make a note to bring up the whole label vanishing if you close the page and see if we can whip up something for that

[jovial ridge]

Well technically there is 2 orders I need to return. One is the one I sent you which is a keyboard and the other is an order with switches and a keyboard but I just need switches returned.

What do I need to do with the return going forward? (For the order number I dm’ed you)

[errant stag]

still just wait

[jovial ridge]

Sounds good, thank you.

[jovial ridge]

Hey! Is there any update on this return?

[eternal fjord]

No one can assist with this here. Gotta go through support.

[jovial ridge]

That’s what I’ve been doing, but unfortunately I haven’t gotten a reply on my email in 2 weeks. You want me to open another ticket?