I opened a ticket on February 7th because the package that arrived was already open with no contents inside. The auto reply said that the current response time was 2-5 business days. It is now well over the 2-5 business days. When can I expect an answer to my ticket?
#Support not answering my ticket
fast fable
sand spadeBOT
I opened a ticket on February 7th because the package that arrived was already o...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
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Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
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- Get assistance with placing an order?
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- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!