#Need a Plate kit for the 60HE V2

1 messages · Page 1 of 1 (latest)

slim pendant
#

Someone is selling a damaged 60 HE V2 PCB to me after getting a replacement from Wooting. However if I wanted to use this V2 PCB I would need a plate kit that includes the FR4 plate friction pad and foam etc. Wooting does not yet sell a kit like this for the V2 PCB and on their website the V1 plate kit for sale states that its not compatible with the V2 PCB.
After contacting customer support about acquiring a plate kit for the V2 PCB I got told " We do not sell parts separately. " Is this PCB just supposed to become E waste then ? The only problem with the board, is one of the HE sensors broke off from the user.
Please Wooting update the plate kit on the website for the V2 or someone point me in the direction of a ISO plate for the V2 PCB.
Your customer support literally told me to come on discord for advice.

scenic galeBOT
# slim pendant Someone is selling a damaged 60 HE V2 PCB to me after getting a replacement from...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

winter plinth
hardy fern
#

We only provide/sell spareparts for existing orders under and out of warranty. You'll have to get your friend to help you move your ownership over, if you need a replacement plate that fits the Module. 🙂

slim pendant
hardy fern
#

We don't produce parts to sell them on the open market. Asking customers to prove ownership is pretty industry standard.

#

Also you didn't specify this was for a replacement in your support ticket, just that you wanted to buy a plate. 🙂

slim pendant
#

There is 2 functional boards in this scenario

hardy fern
#

And there should be one. Your friend abused warranty by choosing to sell the module to you, instead of either shipping it back to us, if we asked for it, or disposing of it responsibly.

We can't help you. But Shafie's suggestion is still an option.

slim pendant
slim pendant
hardy fern
#

That is an excellent question - And something for you to find out as an owner of a product that shouldn't still exist so to speak. 🙂

regal lantern
#

You‘re technically not a customer of wooting, so that’s none of their business

slim pendant
hardy fern
#

If that is what support told the owner who reached out to warranty? Yes. Yes they should have.

slim pendant
#

Why????? It’s literally fully functional besides that and is so easy to repair

hardy fern
#

Because that's how warranty works. You reach out with a defect, we replace parts or the board - and require you to ship back the defective product, unless it is prohibitively expensive, and instead ask you to dispose of it properly.

slim pendant
#

And do you not think that it’s un ethical to throw away electronics. When they can be used by others who know how to fix it or don’t care about a minor defect?

hardy fern
#

The moral thing is to return it to us, so we can refurbish it - Unless the cost of doing so outweighs the value and cost of shipping and work involved.

slim pendant
#

The seller was never asked to dispose of the board

#

You gave the option to either repair the pcb or buy a new one. The customer opted for the new pcb. So now we have a pcb that is pretty much fully functional and I’m just supposed to throw it away because u won’t sell me a plate kit for like £20

winter plinth
#

Just order a custom plate from Hypekeyboards and friction fit pad from Wooting. Just keep in mind, the v1 friction fit pad isn't exactly the same as the v2, so you may need to modify it yourself to make it fully compatible with the v2 PCB and plate.

IMG_0970.png
slim pendant
#

Sure if you don’t factor in import tax

#

There is no local custom plate manufacturer in my country anymore

#

And then I would have a V1 plate that is completely useless to me after buy your V1 kit just to get a friction pad

winter plinth
slim pendant
#

But why can’t I just buy the parts from wooting 😂

winter plinth
#

Please read the messages above.

slim pendant
#

Ok then what if the original customer requested this instead of me

#

They broke the plate and friction pad somehow would u sell a replacement?

slim pendant