wooting 80HE

[bleak plover]

hi i have this problem for the last month it was ones every 2 days now its like 2-3 times a day i send email to the support team 2 days ago and still did not get any respond from them can any one help i will appreciate that
btw i did troubleshoot from the web

[humble steeple]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[bleak plover]

<@&476752926044454928> hi sorry for bothering but no one responded to my email or in discord i still have the same problem i will be appreciate if any one will help me thank you for your time

[chrome kiln]

Please don't ping staff or moderators.

Someone will respond to your support ticket asap.

[bleak plover]

Its been more than 5 days and no one reach back to me via email or discord

[chrome kiln]

No one will respond back via Discord. It's Monday, so there's been two full days of no one working.

The team's back in office today in full, and we're catching up.