Wooting 60he suddenly crashed

[swift monolith]

Help me pls i can give u guys all the evidence of how it "turn off" suddenly.
I am playing valorant and i have check the wooting app and decided to update my keyboard firmware while im in the game. However after a round it suddenly crashed and turn off all the led as well as disappear from device manager. I need help because tomorow i have a scrim guys.
I have 2 cable of wooting and I change it to hope my keyboard alive back or not but the answer still not :(((
I also hold and press the esc button like chat gpt said but it still not work.
If anyone from wooting pls dm me I can let u ultraview or anydesk my pc to solve the problem.
Tks for supporting me, appreciate u guys

[iron tapir]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[last quartz]

Have you tried restoring the keyboard?

[swift monolith]

omg bro u insane, tks alot man i dont understand while this one happened. Big appreciate bro