shift key is very faulty and can have ghost inputs or not press at all

[wintry tundra]

very frustrating

[vast pasture]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

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[frosty hull]

Does it happen after you replug the keyboard?

Can you try going to this site and taking a picture or recording a video of you pressing the faulty key? https://analog-monitor.wootility.io/

[wintry tundra]

nothing shows up in the analog monitor because the key doesnt work

i can send you a recording of the empty analog monitor

[wintry tundra]

does it anytime doesnt matter what i do

ive already tried restore, switching the switch, lifting the keyboard up, replugging keyboard

sometimes it does this and just spams, but today it has just stopped completely

this is what the analog was showing about 2 days ago until it stopped even inputting completely