#Keyboard not working i sent u countless emails help me now

1 messages · Page 1 of 1 (latest)

kindred coral
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during a firmware Update my Keyboard Lighting turned red and the only keys who lighted were E and R and it isnt trouble shootable i tried it with every way and i want my money back or a new Keyborad

zealous meadowBOT
# kindred coral during a firmware Update my Keyboard Lighting turned red and the only keys who l...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

lone portal
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Countless times? Like over the course of a longer period of time or? What's your order number?

kindred coral
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EU335363H

lone portal
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My colleague Kees, replied to you on the 22nd of January, and hasn't heard back from you since. So... not much we can do here except ask you to reply to get the conversation going again.

kindred coral
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I got so many bot emails from u that didnt help and they said the tecnicaien will look at it. seems like he didnt

lone portal
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Ah one moment. There's a more recent conversation.

#

From the 27th, waiting for a response.

*Since you've followed the troubleshooting steps from our other support mails, could you tell me at what point the installation failed and what steps exactly you tried so far? Please explain them thoroughly since it benefits the troubleshooting process. We simply can't send out replacement keyboards before we got a good grasp of the problem, and even then we usually only send out replacement components.

In this case though, I'm confident we can get to a solution by simply diving into the Wootility restore process.

I'll be looking forward to your reply!

Best regards,
Kees*

#

So please try these steps, and if they failed, respond back to any of the emails (preferably the correct one if you can find it), and our team will respond back asap.

kindred coral
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i dont know what replacement components i need

lone portal
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You're not expected to. Kees is asking you to try the restoration process as explained, and if it fails, provide more information about the error message received - a screenshot would help. Then he'll guide you from there.

kindred coral
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so i was gaming and then the LED stopped working an then i saw in the wootilty that i need an Update and then i tried to install it but after a few seconds it said there is an error and then the Keys E and R turned red i have tried different devices cables it isn't working anymore

lone portal
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I can't help you here. You'll have to go through the emails. 🙂

kindred coral
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How can i influence that i dont get any bot emails

lone portal
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You respond back to an existing conversation, instead of creating a new support ticket. 🙂

kindred coral
frozen palm
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For reference, if the keyboard shows the "E, R" keys as red and is unresponsive, this indicates the keyboard has either corrupted or incomplete firmware. As a result, the keyboard will be in "Wooting Restore" until new firmware can be uploaded.

Right now, I am not sure why the upload process fails. Depending on the error or where it fails, it may indicate the keyboard is fine but can’t upload new firmware, or there is a problem with the keyboard.

kindred coral
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i tried to download a firmware a few weeks later it still hastnt worked

#

then if my keyboard is broken cant i get then i refund ticket

frozen palm
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best to provide the request information to kees
like where it fails and the main.log for warranty asstiances

kindred coral
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i have contacted the support over the last 2 months over and over, I tried everything and I get no answer and no support. I demand an answer onmy open ticket and either a refund or a solution that works. Otherwise I will involve an attorney now because u are not taking this serious. I cannot use my keyboard since November 2025!!!!!!

frozen palm
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We have sent multiple replies from different staff members attempting to resolve the issue,

So just to check, have you received an email from staff? If not, can you please check your spam folder?

kindred coral
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i will check my email thank you

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ok so i did answer the email but i yet again I get the response that "the group u tried to contact....may not exist.." How do I know if they got my answer

frozen palm
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was this email sent recently (within an hour) as i don't see this reply

chilly forge
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you cant see it since it didnt deliver

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as hey said they get get a reply the group may not exist which is from googles email servers

kindred coral
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i sent this to one of you grafik.png
Hi, thank u for ur Email. So we unstinstalled the wootility software and restarted the computer and tried to reinstall. The installation process was stopped and we received a notification that a newer version of the wootility sdk is already installed. The App does not recognize the keyboard. thanks for ur fast response in the future.
best regards

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and i didnt get a reply

kindred coral
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This happened the last couples of time when I tried to response to the email you Tech send me. How am I supposed to get in touch??? I really am frustrated with your supoort since I cannot even anwer the emails an get in to a dialogue