Support response time?

[frigid merlin]

How long does support usually take to respond? I sent my original ticket two weeks ago with a follow up at the start of the week.

[deft raft]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[sinful temple]

You should get an automated response back that tells you the estimated response time

[knotty oracle]

Only for the initial response though - They already have an ongoing conversation.

If it's a shipping related ticket, they can take time, because our staff need to contact couriers and warehouses, and wait for them to respond back.

If it's been a week, I'd reply to the conversation to bump it just in case.

[frigid merlin]

The estimated response said 2-5 days. It’s not an ongoing conversation I’ve only received the automated response

[sinful temple]

Do as Mansen said, reply to the email regarding the status

[frigid merlin]

They haven’t sent any email regarding status…