Order now placed on hold.

[fast niche]

I had to change my shipping address cause whe I paid with apple pay it autofilled my old one. I had to cancel it so it would let me change the address then uncancel it. Now my order is on hold awaiting release from Wooting. Any idea how long that would take?

[halcyon dagger]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[silent finch]

For next time: simply putting the order on hold let's you edit the address (following a few rules) and you can release from hold yourself afterwards

[fast niche]

Hi! Unfortunately I exhauseted all my options in an attempt to be able to change the address. Even after I had successfully placed the item on hold it still was giving me an error and not letting me change the address to the new one. I believe the error said something about the order already being processed and fulfilled so I was not allowed to change the address. Thanks for the tips, but I went through all the options available to me, plus the system was acting funky. Any time frame for Wooting releasing the hold for product to start shipping (As I paid the 7.99 for expedited)?