USPS hasn’t delivered my keyboard in going on almost 3 weeks.

[fringe mirage]

I placed my order for my keyboard January 16th. USPS received it on the 22nd and it’s been pretty much missing since. USPS accidentally sent to Hawaii instead of the Midwest. USPS doesn’t know where it’s going next and it’s been 7 days since the last update and they are of no help. I’m starting to think they lost it and I’m starting to get a little bit impatient due to my current keyboard being broken. I’ve emailed support last week with no answer yet hoping someone at wooting will see this and can help in someway. Thanks.

[severe trail]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[blissful hull]

"In Transit to Next Facility" on Friday is no update to you?

[fringe mirage]

Yeah how long do you think a package should take to arrive? It’s not showing up by horse and buggy. It’s been 9 days since it arrived in HI. I’ve been more than patient enough. I work from home, and need my keyboard.

[steady frost]

You'll have to reach out to customer support (links above)

[fringe mirage]

I have, it’s been 5 days. I’m not trying to be a bother or a pain about it but I was hoping it would get someone’s attention. I’m hoping there’s a possibility to get some help or speed up the process.

[steady frost]

Unfortunately not. The wait is the wait. Our support team will get back to you asap.