kb not registering clicks

[inland plank]

whenever im playing gd with my up arrow the clicks randomly stop registering for a few seconds please why
i use tachyon mode with low brightness btw

[dawn inlet]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[late pawn]

could be a lose JST connector in the keyboard

[inland plank]

is there a way i can fix that

[late pawn]

yeah just take the top housing off, take out the module (careful cable is attached) and then push the connector back in

https://www.youtube.com/watch?v=AnyG_a1kosg

[inland plank]

alr thanks ill try

also does anyone know if it could be linked to the pcb?

[late pawn]

hard to say.

[inland plank]

i checked and the connector didnt seem wrong so i assume the problems probably from the pcb itself

[subtle basin]

Are you on the latest firmware?

[inland plank]

yep

[inland plank]

in that case would i be able to get a replacement one?

[subtle basin]

Best to contact official support using the Wooting Support Wizard linked above

[inland plank]

can i just ask for a replacement part or should i choose the "switches are not reacting properly" thing first?

[subtle basin]

Not reacting