Keys doing inputs on their own with tachyon mode enabled

[quasi depot]

got the new Tenz 80he a few days ago and this is happening every time I play.

For me its always on the top right of my keyboard (F11, F10, mode, Pg Dn, etc)

Happens on all profiles even ones where nothing has been changed.

[autumn fulcrum]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[terse tide]

Are you using the official cable

[iron flax]

https://youtu.be/U8ojU_8ASVE

[quasi depot]

yes stock cable that came with it stay around 50-70% brightness on the rgb and plugged into a mobo USB port

[atomic walrus]

Have you tried replugging the keyboard when it happens, does it stop then? Have you tried using a different cable?

[quasi depot]

real life happened
i have tried that and it starts happening again
and now its happening without tachyon mode eneabled at all specifically on F11

swapped the key to a spare that came with it and it still happens

in an online key tester it even says that F11 just doesnt work at all

[atomic walrus]

Possible you have any magnets nearby? Possible metal desk with magnetic deskmat etc

[quasi depot]

Nope none wooden desk and a standard fabric mouse mat

[atomic walrus]

Are you on the latest firmware? Could you try downgrading?