I bought a 80HE and was charged but never got a confirmation email or it showing up as ordered on the wooting hub. I checked other emails and still nothing. What do I do?
#No confirmation email
obtuse light
kind isleBOT
I bought a 80HE and was charged but never got a confirmation email or it showing...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
jade axle
Contact Wooting using the support wizard linked above. Either you mistyped your email or maybe the payment process overwrote it. But if you give them your whole order details they can move the order to your real email.
jade axle
Then there's nothing to do but wait. Did you get the auto reply from your support request?
obtuse light
yeah.
jade axle
Yup, then just wait. Bad timing with the weekend and all, but you'll get help
obtuse light
Ok thanks!
lone grove
Can take a while to appear on the hub I've found
coral needle
Can take a while to appear on the hub I've found
If they never received a confirmation email, then it's a case of a wrong email address.
And the hub updates within 10mins or so usually.
lone grove
Oh. Good to know!
obtuse light
And the hub updates within 10mins or so usually.
Its been 8 hours and still no update. I'm sure I was signed into my account when purchased so what gives?
jade axle
Like he's mentioned, wrong email somehow
jade axle
Orders get associated to your hub account via the email address on checkout. If that doesn't match it will never show up on your hub account
obtuse light
Orders get associated to your hub account via the email address on checkout. If ...
Wait I have a question for you. Wouldn't it still show up in my orders tab even if i typed to wrong email but was signed into the wooting hub?
jade axle
No
obtuse light
ok