Wooting 60HE - Pressing random keys

[ebon pilot]

plugged it in was all good and then i go to wootility to set the actuation point i press on all keys it opens every app my my pc and crashes it

[humble nacelle]

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[hexed patio]

Based on the video it seems to happen when you choose a profile with Tachyon mode, this means it's most likely a power related issue. How's the keyboard connected to your PC? Is it plugged directly into the motherboard or you're using USB hub or KVM switch? If it's plugged into the motherboard already, please try another port and see if the issue persists.

Wooting 60HE - Pressing random keys

[ebon pilot]

its plugged into the motherboard i did try to plug it into different porta it still did the same thing

[hexed patio]

Does it happen if you create a new profile with Tachyon mode?

[ebon pilot]

its when i enable tachyon or turn the brightness to 100

now my pc is js restarting and fixing something

[hexed patio]

Have you tried all ports on the back of the PC?

[ebon pilot]

yes

[hexed patio]

Do you have another cable?

[ebon pilot]

yea im using the original rn tho

[hexed patio]

Try using a different cable

It's either ports or the cable, I don't think the issue is the keyboard itself

[ebon pilot]

its doing this

and pressing random stuff

[lyric canopy]

https://analog-monitor.wootility.io/

This will show you any actual presses

[hexed patio]

Does this happen if you lift up the keyboard?

[ebon pilot]

its on the table

its steady

[hexed patio]

Yes, lift it up and see if it still happens

[ebon pilot]

it stopped showing

[hexed patio]

Are you using metal desk?

[lyric canopy]

Shafie is pretty smart

[ebon pilot]

its on a mousepad and no

[hexed patio]

Anything magnetic near the keyboard?

[ebon pilot]

the only magnatic thing is the cable

ok tachyon mode aint a problem anymore its js the actuation point

yea every key is being pressed

[lyric canopy]

Hmm

Have you tried a factory reset yet?

[ebon pilot]

no

[lyric canopy]

Should they, @hexed patio?

[ebon pilot]

how do i do that

[lyric canopy]

Lemme doublecheck first

I think it's a calibration issue personalky

But shafie knows more than I do

[hexed patio]

Can try yeah

[lyric canopy]

Go into wootility

And press help on the conenct screen

Follow instructions to reset from there

[ebon pilot]

same thing

tachyon aint the problem i think the switches are not working well

is that a problem

[hexed patio]

Unlikely that the switches are causing this.
Do you have another PC or laptop? to rule out that the issue isn't the keyboard itself

[ebon pilot]

or are they designed like that

[hexed patio]

No

[ebon pilot]

uh no i dont have any other pc or laptop

[lyric canopy]

Hmm

[hexed patio]

Just double checking, you don't have Secretlab Magnus Pro or any other metal desk right? Because this definitely looks like a magnetic interference to me...

[ebon pilot]

no

[lyric canopy]

You are moving way too much to see anything friend haha

[ebon pilot]

im showing him what happens when i lift the keyboard

i just got this dude

[lyric canopy]

Use your words, does it change?

[ebon pilot]

my luck as ass

[ebon pilot]

no

[lyric canopy]

I sincerely doubt this is a malfunctioning set of switches

[hexed patio]

You should try replugging after you lift it up

[lyric canopy]

That'd be the worst luck ever, close to impossible for all your switches to do it at once

[ebon pilot]

alr

[ebon pilot]

still the same

[lyric canopy]

Unplug and wait a bit

Then plug it back in while it's up

So the power goes out fully (I suck at explaining)

[ebon pilot]

not the problem

and i tried

[lyric canopy]

Hmm

You'll have to go to your wooting hub and click on your order them request support

Fill in a ticket explaining everything we tried so far

They will assist you further, we are just volunteer helpers and I feel like we're stuck

[ebon pilot]

this guy has the same problem

[lyric canopy]

I hope it gets fixed soon friend, sorry this happened to you

[ebon pilot]

its fine ty

the switches are js damaged

[ebon pilot]

thank you shafie ill js contact support to return it or replace it

i can js recalibrate the hall sensors no?

[undone magnet]

They calibrate when the keyboard is powered. That’s why you should unplug and replug as a first step always

[ebon pilot]

i did it multiple of time its still the same

imma try again when im back home

i remember a setting called reset hall sensors

or something

[ebon pilot]

dude the shit is going to 0.13 when i turn tachyon mode on and when i turn it off its back to 0,33

so its not the switches#

whats wrong

[hexed patio]

Contact support if you haven't already, they'll help you.