#Tenz collab 80he RGB Not working after leaving my computer alone for a couple hours

1 messages · Page 1 of 1 (latest)

floral inlet
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Came back and saw, troubleshooted and reset through wootility but no help, restart my pc but that didn't solve anything. I've checked for apps that can interfere but i didn't see. My keyboard still functions fine.

granite cargoBOT
# floral inlet Came back and saw, troubleshooted and reset through wootility but no help, resta...

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devout palm
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Have you tried re-"painting" the keys with the color you want? If you're cycling colors, maybe try setting the effect to something else and then setting it back to what you want?

floral inlet
floral inlet
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It used to earlier today when i initially got it

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for like 3 hours it was good

devout palm
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I'd reach out to support through their website. I see you don't even have a light bar.

floral inlet
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yea....

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I had a 60he and never had any led issue

devout palm
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Power issue maybe? Have you tried other USB ports to see if that made any difference?

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Or a different cable?

floral inlet
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let me try that real quick

floral inlet
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If i ask for a replacement, will i be able to use this kb till the new one arrives then i send this one back to them? Cause i don't have any keyboard available as of now.

devout palm
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I'm not entirely sure. That would be a question to ask support. I know with PCB warranties, they send you the working PCB first, you swap it for the functional one and then send them the malfunctioning one. At least that was the experience my friend had. My friend's positive experience with their customer service is actually what originally pushed me into deciding to purchase a Wooting.

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I don't know if the warranty process if different for the TenZ though since it is a limited run item.

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But the PCB is the same between the TenZ and normal 80HE. 🤷‍♂️

floral inlet
devout palm
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I doubt it will actually take 7 days.

low kiln
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Can you show your wootility profile/settings etc. ?

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and just to double check? the RGB doesnt light back up while you use/type the keyboard? there's a feature where the RGB goes to 'sleep' mode if you go afk for a while

floral inlet
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The profile/settings is the default that came with the tenz collab which is, the tenz normal and ultra as well as the typing profile. I’ve changed nothing and made brightness was at least 70%. The RGB didn’t light back up ever since I came back from dinner. I turned off the sleep mode cause I got frustrated lol.

floral inlet
low kiln
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Hmm Im personally a bit a t a loss if you've tried all the standard fixes/checks like resetting your keyboard etc.

floral inlet