#Wooting 80 HE nonstop pressing key

1 messages · Page 1 of 1 (latest)

spring rampart
#

Hello, a newly bought Wooting 80HE has jittering/permanent key pressing problems.
Its the ghost case, 80 Module and Lekkerv2 45 switches (custom keycaps).

Second time this happened (first Wooting 80 already returned due to same problem).

Videos of the problem:
https://www.youtube.com/watch?v=XXKHIc-QA8U https://www.youtube.com/watch?v=IaCd40AZrlI
Text to not get marked as spam:
https://www.youtube.com/watch?v=IaCd40AZrlI https://www.youtube.com/watch?v=MC6IMGyEWTA

Stuff we already tried:
-on a different Computer in another room
-different cable
-all usb Slots
-rgb on/off
-with and without an usb hub
-only with the Keyboard and everything else plugged off
-closed every applications/background Services that i could
-reinstalled the Keyboard Firmware
-different wootility profiles
-new switches
-1k polling rate
-8k polling rate
-with Tachyon mode and without
-lifted it up to avoid magnetic interferences
-completely reassembled the Keyboard
-Checking for damaged Pins
-wooting app and the web version
-deactivated/deinstalled the Keyboard in Windows itself

Thank you for any ideas/help.
Greetings

zinc vaporBOT
# spring rampart Hello, a newly bought Wooting 80HE has jittering/permanent key pressing problems...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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naive salmon
spring rampart
#

cant be sure whether the 3rd will work this time

daring mulch
#

also having this issue