#Question to an order
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
EU VAT/TAX
I must pay the 41,65 Euro?
You already did. Those are your sales taxes.
its already included in the price, you already paid for it
Ever bought anything anywhere? They always list the taxes (MwSt. or USt. in Germany) on the receipt, just like here
i mean it is a bit weird it says NL btw when they paid DE MwSt
Yeah.... that's one of those Shopify oddities.
And also the EU. Cause depending on how much we sell to a given EU country, it's either OUR VAT or THEIR VAT.
Thanks for help