Keyboard order | Wooting | Page 1

vale gale Jan 30, 2026, 8:31 AM

#

I'm trying to buy a keyboard and keep getting an error when I try paying saying there was an issue. I've already contacted support through email but came here seeing if I can maybe find a quicker answer. The problem doesn't have to do with my bank, my best guess is that it has to do with my billing address and shipping address being in two different countries. Is there any way around this? Thank you!

fathom sunBOT Jan 30, 2026, 8:31 AM

#

vale gale I'm trying to buy a keyboard and keep getting an error when I try paying saying ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...